Entries by Russell Chesterman

Sigma and RIA launch pilots for New VIP

The Value Improvement Programme (VIP), owned by the Railway Industry association, developed and delivered by Sigma, is now in a major phase of development and improvement.  Four pilot studies with Alstom, Carillion Rail, Alan Dick Communications and Kier will share their performance improvements with customers and suppliers to the rail sector in the autumn. VIP […]

Is Delivery the end point?

Continuing my challenge with Hotel service levels! The situation: We employ a good logistics organisation to deliver our (Very clearly labelled) training and workshop materials around various hotels in UK and Europe. We insist on a tracking note or call to confirm they have been delivered to the hotel, not because we do not trust […]

Customer Relationships—can I have jam with that please?

I asked a client why they chose a particular supplier for a very large multi-million pound technical programme, they said quite simply they were ‘easy to do business with, they listened to what we wanted, asked questions and listened again and gave us confidence that we could work with them’. Likewise a successful sales director […]