Customer Focus

Sigma helps its clients to embed a customer focused culture. This might start with the development of Customer Focus Policy, or by performing a bench-marking exercise to identify strengths and weaknesses against best practice.

We can help to build the culture and capability through coaching and L&D solutions that develop customer focus, customer relationship management skills and customer focused behaviours.

We also put our advice into practice and provide practical "hands-on" support to capture and bid teams. We support the development of win strategies and help to develop coherent win themes, especially collaborative working is a key enabler for success.

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We customise our approach and pride ourselves on being able to deliver exactly what our customers need. We always use our experience and best practice, but don't just deliver what the text book says. If you would like to discuss how we can help you specifically in this area, click on the contact button below.